Terms of use
Last updated: October 2026
PRIME TEXTILES HOSPITALITY SHPK
VAT / NIPT: M01328015D
Rruga e Vjetër Nacionale Tiranë–Elbasan, Mullet, Albania
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1. About us
This website is operated by Prime Textiles Hospitality ("we", "us"). Contact: info@prime-textiles.com. By using the website you accept these terms.
2. Use of the website
The website presents our hotel textiles, sleep systems and amenities and allows you to request quotations. You agree not to misuse the website, attempt unauthorised access or submit false information.
3. Products and images
We make every effort to describe products accurately. Colours, textures and dimensions may vary slightly from photos and screens. Specifications may change without notice; the confirmed specification is the one stated in your quotation or order confirmation.
4. Quotations
Quote requests and calculator results are indicative and non-binding. A quotation becomes binding only when confirmed in writing by us. Quotations are valid for the period stated on them.
5. Prices and VAT
Prices are in EUR. For customers within Albania, 20% VAT is added to the total at checkout or on the invoice. For customers outside Albania, prices are shown without VAT; any import duties or local taxes are the customer's responsibility. Prices may change until an order is confirmed.
6. Orders and payment
An order is accepted only after our written confirmation or successful payment confirmation. We may refuse or cancel an order in case of obvious pricing errors, unavailable stock or incomplete information, refunding any amount paid. Custom and tailor-made products (logos, embroidery, Jacquard designs, custom sizes) require approval of samples or artwork and may require an advance payment.
7. Delivery
Delivery times and costs are confirmed per order and depend on destination, quantity and production. Delivery times are estimates; we are not liable for delays caused by carriers, customs or events beyond our control. Please inspect goods on delivery and report visible damage within 48 hours.
8. Returns and complaints
Defective or incorrect products must be reported within 7 days of delivery with photos and the order reference. Approved claims are resolved by replacement, repair or refund. Custom-made, personalised, used or washed items, and hygiene products (cosmetics, amenities) once opened, cannot be returned unless defective. Consumers keep all rights granted by applicable consumer law.
9. Intellectual property
All content of the website, including logo, texts and photos, belongs to Prime Textiles Hospitality or its partners and may not be copied without written permission.
10. Liability
To the extent permitted by law, our liability is limited to the value of the products concerned. We are not liable for indirect losses.
11. Personal data
We process personal data as described in our Privacy notice.
12. Governing law
These terms are governed by the laws of the Republic of Albania. Disputes are resolved by the competent courts of Albania, without prejudice to mandatory consumer rights.